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The casino keeps asking for additional documents beyond the usual requirements. The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings, so the complaint could be closed as resolved. The player from Japan faced a complaint regarding the unjust reduction of his balance after using a casino bonus.
Rollino Casino: FAQ
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Player’s withdrawals are limited and delayed.
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The player is growing increasingly concerned and seeks advice on the next steps. The player from Quebec had been waiting for a withdrawal for less than two weeks. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. They had suggested she wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue had been resolved successfully, and the player confirmed receipt of her winnings. The complaint was subsequently marked as ‘resolved’ by the Complaints Team.
We did not find any unfair or predatory rules in the Terms and Conditions of Rollino Casino during our review.
Numerous versions of poker, blackjack, roulette, baccarat, sic bo, and other games are available to players, along with alternative table games. Rollino Casino also offers a High Roller bonus with a minimum deposit amount of €100, players receive 200% up to €3000 + 200 Spins in slot Sweet Bonanza. Wager is 40x (Bonus + Deposit) for the casino bonus and 40x for the free spins. Rollino prides itself on delivering the highest-quality gaming experience.